RETURNS POLICY

At Fiti Spares, we are committed to ensuring customer satisfaction by providing high-quality mobile spare parts. However, a number of factors may compromise the quality of our products. If you are not completely satisfied with your purchase, our return policy is designed to provide a straightforward and fair resolution.

1. Eligibility for Returns

Items can be returned under the following conditions:

• The return request is initiated within 7 days of the purchase date.
• The item is in original condition, unused, and in its original packaging (including any seals, labels, or tags).
• The product is defective, damaged during shipping, or not as described on the invoice.

2. Items Not Eligible for Return

• Used, damaged, or altered items that are not due to manufacturer defects.
• Items returned without proof of purchase (e.g., invoice, receipt).
• Customized or special-order products.
• Products purchased during clearance sales or marked as “non-returnable.”

3. Return Process

To initiate a return:

1. Contact Us
   Reach out to our customer service team at [insert contact email/phone number] with the following details:

   • Your order number.
   • Description of the issue.
   • Photos or videos (if applicable) of the item.

2. Approval and Instructions
   Once your return request is approved, we will provide you with a return authorization and detailed instructions on how to return the item.

3. Shipping the Product

   • Package the product securely to prevent further damage during transit.
   • Ship the product to the address provided in the return authorization.
   • You are responsible for the return shipping costs unless the item is defective or damaged during shipping.

4. Refunds and Replacements

• Refunds:

  • Refunds will be processed within 7-10 business days after we receive and inspect the returned product.
  • Refunds will be issued to the original payment method used for the purchase.

• Replacements:

  • If you prefer, a replacement will be shipped once the returned product is received and inspected.
  • Replacements are subject to product availability/stock replenishment
    

5. Warranty Claims

If your product is under warranty and experiences a defect, please refer to our Warranty Policy for specific guidelines. Warranty claims may require additional documentation and processing time.

6. Customer Responsibility

• Ensure that the product is returned in the condition outlined above.
• Provide accurate return information to avoid delays in processing your request.
• Keep proof of purchases.
  
• Keep proof of shipping for your records.

7. Contact Us

For further assistance, please contact our customer support team:

• Email: info@fiti.co.ke
  
• Phone: 0798 777 583
  
• Office Hours: Monday to Friday, 9:00 AM - 6:00 PM, Saturday 9.00am - 4.00PM
  

Policy Updates

Fiti Spares  reserves the right to update or modify this return policy at any time. Please review this policy periodically for changes.

We value your business and appreciate your understanding of our return policy. Thank you for choosing Fiti Spares!